American Van Services
P.O.Box 982
Glens Falls, NY 12801

Attn: Douglas Mabey

Dear Mr. Mabey:

Every year Parsifal Corporation performs thousands of surveys on carrier service quality, and it is my pleasure to advise you that your 2004 service level was excellent. In fact, your service level was so high last year that you made our 2005 Benchmark Report.

This report is utilized by our clients to benchmark their own carrier service results against the best of the best. Feel free to share this outstanding achievement with your clients or utilize it in your own marketing efforts.

I'd also like to take this opportunity to let you know that Parsifal Corporation now provides a variety of services to carriers including pre-billing audits and service satisfaction surveys. Please contact me if you would like to learn more.

Our best wishes for your continued success in 2005.

Sincerely,

Jessica Santiago
Service Quality Specialist
Parsifal Corporation
Enclosure (1)
js